--- title: Is Hello Clever responsible for my purchase? description: Hello Clever's role in your purchase. --- [Skip to content](https://support.helloclever.co/consumer-knowledge-base/merchant-knowledge-base/is-hello-clever-responsible-for-my-purchase-hello-clever-help-center#main-content) [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new?hsLang=en) ![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png) - [Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Go To Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) Open main navigation Close main navigation - [Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Go To Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Consumer Support](https://support.helloclever.co/consumer-knowledge-base?hsLang=en) 2. [FAQs](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en) 3. [Payments](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#payments) # Is Hello Clever responsible for my purchase? ## Hello Clever's role in your purchase. Hello Clever processes your payment and Cashback (if applicable) on behalf of the store and does not process or deliver your order. If you have any questions concerning your order, the store you purchased from is best placed to answer them. However, if you have any questions about your payment or Cashback, you can [contact us here](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new?hsLang=en)or  chat with us via our website. - [FAQs](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#main-content) - [General Info](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#general-info) - [Payments](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#payments) - [Cashback](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#cashback) - [PayID](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#payid) - [Hello Clever App](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#hello-clever-app) - [Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Go To Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) [![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png "Logotype black@2x")](https://helloclever.co/)