--- title: Why is my PayID payment delayed for 24 hours? description: PayID payment delays. --- [Skip to content](https://support.helloclever.co/consumer-knowledge-base/why-is-my-payid-payment-delayed-for-24-hours#main-content) [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new?hsLang=en) ![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png) - [Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Go To Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) Open main navigation Close main navigation - [Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Go To Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Consumer Support](https://support.helloclever.co/consumer-knowledge-base?hsLang=en) 2. [FAQs](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en) 3. [PayID](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#payid) # Why is my PayID payment delayed for 24 hours? ## PayID payment delays. The majority of PayID payments are processed within a few seconds. However, first time payments to a new payee PayID may be held by some banks for up to 24 hours as a security measure. This includes Commonwealth Bank. Stores using Hello Clever at checkout are aware of this issue and will proceed with your order as soon as your PayID payment is received. If your PayID payment is delayed for more than 24 hours, please contact your bank in the first instance. If the bank has released the payment but your order is still pending, please [contact our support team](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new?hsLang=en). - [FAQs](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#main-content) - [General Info](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#general-info) - [Payments](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#payments) - [Cashback](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#cashback) - [PayID](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#payid) - [Hello Clever App](https://support.helloclever.co/consumer-knowledge-base/faqs?hsLang=en#hello-clever-app) - [Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Go To Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Contact Consumer Support](https://support.helloclever.co/consumer-knowledge-base/kb-tickets/new) [![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png "Logotype black@2x")](https://helloclever.co/)