--- title: How to setup Two-Factor Authentication description: If you forgot your password, you can reset it by clicking on Forgot Password on the Merchant Dashboard login page. To change your password, log in to your Hello Clever Merchant Dashboard and click on --- [Skip to content](https://support.helloclever.co/merchant-knowledge-base/change-password-two-factor-authentication#main-content) [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new?hsLang=en) ![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png) - [Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Go to Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) Open main navigation Close main navigation - [Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Go to Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Merchant Support](https://support.helloclever.co/merchant-knowledge-base?hsLang=en) 2. [Merchant Dashboard](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard?hsLang=en) 3. [General](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard?hsLang=en#general) # How to setup Two-Factor Authentication ## Two-factor authentication (2FA) adds an extra layer of security to your Hello Clever account, ensuring only you can access your account, even if someone else knows your password. ### Why Enable 2FA? **DID YOU KNOW?** Two-factor authentication significantly enhances your account security by requiring an additional code when logging in from unfamiliar devices.   By enabling 2FA, you'll protect your account from unauthorised access. We highly recommend enabling 2FA for all Hello Clever accounts. ### Steps to Set Up 2FA Follow these steps to enable 2FA on your Hello Clever account: #### Step 1: Navigate to Account & Security 1. Log in to your Hello Clever account. 2. Click on your profile icon in the upper right corner. ![](https://docs.helloclever.co/assets/images/1-9e2d43850cbefe5d6ecb848953cf3311.png) 1. Select **Account & Security** from the dropdown menu. #### Step 2: Start 2FA Setup 1. In the **Account & Security** section, locate **Two-factor authentication**. ![](https://docs.helloclever.co/assets/images/2-83b07588a4895746f079d55c2148e9fb.png) 1. Click **Set up** to begin the 2FA process. #### Step 3: Choose Your Security Method You have two options for enabling 2FA: - **Google Authenticator** (Recommended): Use the Google Authenticator app to generate codes. - **Text message (SMS)**: Receive codes via SMS. ![](https://docs.helloclever.co/assets/images/3-d8c4dc3e88dd00ca3c213dc6dc3f79e1.png) Select your preferred option and click **Next**. #### Step 4: Setting Up with Google Authenticator If you selected **Google Authenticator**: ![](https://docs.helloclever.co/assets/images/4-1f5dd70402fc02b6031c208904458a13.png) 1. **Download the Google Authenticator app** if you don’t have it already (available on [App Store](https://apps.apple.com/) or [Google Play](https://play.google.com/)). 2. **Scan the QR code** displayed on the screen with the Google Authenticator app. 3. **Enter the 6-digit code** generated by the app in Hello Clever and click **Next**. ![](https://docs.helloclever.co/assets/images/5-e85cca646b49d37855ad0eaed47ae944.png) #### Step 5: Setting Up with SMS If you selected **Text message (SMS)**: ![](https://docs.helloclever.co/assets/images/6-d090434cd44c72ae90272bb1a4b6bec8.png) 1. **Choose or add a phone number** to receive the SMS codes. 2. **Enter the 6-digit confirmation code** sent to your phone. 3. Click **Next** to complete the setup. ![](https://docs.helloclever.co/assets/images/7-8fe6dd02f5b0c159dcd08db42becefda.png) #### Step 6: Confirming and Finalising 2FA Setup Once you’ve entered the correct code, your 2FA will be active. Going forward, you’ll need to provide a 2FA code each time you log in from a new device. ### Troubleshooting **NEED ASSISTANCE?** If you encounter issues during setup, please reach out to **Hello Clever Support**. Our team is here to help! ### Managing Your 2FA Settings You can always return to the **Account & Security** section to change your 2FA method or update your phone number. --- By following these steps, you’ll secure your Hello Clever account with two-factor authentication, adding an essential layer of protection to your account and data. - [Getting Started](https://support.helloclever.co/merchant-knowledge-base/getting-started?hsLang=en) - [Integrations & Developer Resources](https://support.helloclever.co/merchant-knowledge-base/integrations-developer-resources?hsLang=en) - [Merchant Dashboard](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard?hsLang=en#main-content) - [General](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard?hsLang=en#general) - [Data & Analytics](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard?hsLang=en#data-analytics) - [Refunds & Disputes](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard?hsLang=en#refunds-disputes) - [Payment Links](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard?hsLang=en#payment-links) - [Loyalty & Campaigns](https://support.helloclever.co/merchant-knowledge-base/loyalty-campaigns?hsLang=en#main-content) - [Instant Cashback Campaigns](https://support.helloclever.co/merchant-knowledge-base/loyalty-campaigns?hsLang=en#instant-cashback-campaigns) - [Milestone Campaigns](https://support.helloclever.co/merchant-knowledge-base/loyalty-campaigns?hsLang=en#milestone-campaigns) - [Clever AI](https://support.helloclever.co/merchant-knowledge-base/clever-ai?hsLang=en) - [Marketing & Resources](https://support.helloclever.co/merchant-knowledge-base/marketing-resources?hsLang=en) - [Settlements](https://support.helloclever.co/merchant-knowledge-base/settlements?hsLang=en) - [Hello Clever Bookings](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings?hsLang=en#main-content) - [Dashboard](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings?hsLang=en#dashboard) - [Business Profile](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings?hsLang=en#business-profile) - [Customer](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings?hsLang=en#customer) - [FAQs](https://support.helloclever.co/merchant-knowledge-base/faqs?hsLang=en#main-content) - [General Info](https://support.helloclever.co/merchant-knowledge-base/faqs?hsLang=en#general-info) - [Payments](https://support.helloclever.co/merchant-knowledge-base/faqs?hsLang=en#payments) - [Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Go to Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) [![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png "Logotype black@2x")](https://helloclever.co/)