Learn about the dispute process.
A dispute or chargeback occurs when a cardholder disputes a payment made with their card to their issuing bank.
The issuing bank initiates a formal dispute with the card network resulting in the payment being reversed or withheld from Hello Clever (as well as applying a dispute processing fee) until the dispute has been settled.
When a dispute occurs, Hello Clever will contact you by email with information about the dispute.
Please reply to us promptly and provide strong evidence to ensure that a counter to the dispute can be submitted.
If a counter dispute fails or the outcome is negative, Hello Clever will deduct the payment amount and dispute fee from your account balance.