--- title: FAQs | Merchant Support description: Find answers to common questions about Hello Clever products, features, onboarding, payments, integrations and account management. --- [Skip to content](https://support.helloclever.co/merchant-knowledge-base/faqs#main-content) [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) ![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png) - [Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Go to Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) Open main navigation Close main navigation - [Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Go to Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [Merchant Support](https://support.helloclever.co/merchant-knowledge-base) 2. [FAQs](https://support.helloclever.co/merchant-knowledge-base/faqs) # FAQs Find answers to common questions about Hello Clever products, features, onboarding, payments, integrations and account management. ## General Info - [What is Hello Clever?](https://support.helloclever.co/merchant-knowledge-base/how-hello-clever-works-hello-clever-help-center) - [Is Hello Clever Down?](https://support.helloclever.co/merchant-knowledge-base/is-hello-clever-down) ## Payments - [Why did my customer's PayID payment not complete?](https://support.helloclever.co/merchant-knowledge-base/my-customer-paid-via-payid-but-the-order-status-is-not-completed.-why) - [Can I use my own domain for PayID payments made to my business?](https://support.helloclever.co/merchant-knowledge-base/if-you-would-like-to-use-your-business-name-on-the-payid-please-submit-a-request-to-supporthelloclever.co.-the-subdomain-change-will-be-c-1721792614652) - [What is the refund process?](https://support.helloclever.co/merchant-knowledge-base/refund-process-hello-clever-help-center) - [How are disputes handled?](https://support.helloclever.co/merchant-knowledge-base/disputes-and-fraud-hello-clever-help-center) - [How long does it take to receive credit/debit card payments?](https://support.helloclever.co/merchant-knowledge-base/how-long-does-it-take-to-receive-credit/debit-card-payments) - [How do I change my settlement bank account?](https://support.helloclever.co/merchant-knowledge-base/how-do-i-change-my-settlement-bank-account) - [How long does it to receive PayID and PayTo payments?](https://support.helloclever.co/merchant-knowledge-base/how-long-is-the-payment-settlement-hello-clever-help-center) - [Can I use Instant Cashback with my TYRO terminal?](https://support.helloclever.co/merchant-knowledge-base/can-i-use-instant-cashback-at-my-pos-terminal) - [How can I add PayID and PayTo to my checkout?](https://support.helloclever.co/merchant-knowledge-base/how-can-i-start-accepting-payid-and-payto) - [How do PayID payments reconcile to my accounting system?](https://support.helloclever.co/merchant-knowledge-base/can-azupay-integrate-to-my-pos-terminal) - [Is Hello Clever Secure?](https://support.helloclever.co/merchant-knowledge-base/is-hello-clever-secure-hello-clever-help-center) - [What is PayID?](https://support.helloclever.co/merchant-knowledge-base/what-is-payid) - [Does Hello Clever work with Xero?](https://support.helloclever.co/merchant-knowledge-base/does-hello-clever-work-with-xero) - [What is Hello Clever's dispute rate threshold?](https://support.helloclever.co/merchant-knowledge-base/what-is-hello-clevers-dispute-rate-threshold) - [How do I resolve a dispute?](https://support.helloclever.co/merchant-knowledge-base/how) - [What is PayTo?](https://support.helloclever.co/merchant-knowledge-base/what-is-payto) See less ▼ - [Getting Started](https://support.helloclever.co/merchant-knowledge-base/getting-started) - [Integrations & Developer Resources](https://support.helloclever.co/merchant-knowledge-base/integrations-developer-resources) - [Merchant Dashboard](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard#main-content) - [General](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard#general) - [Data & Analytics](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard#data-analytics) - [Refunds & Disputes](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard#refunds-disputes) - [Payment Links](https://support.helloclever.co/merchant-knowledge-base/merchant-dashboard#payment-links) - [Loyalty & Campaigns](https://support.helloclever.co/merchant-knowledge-base/loyalty-campaigns#main-content) - [Instant Cashback Campaigns](https://support.helloclever.co/merchant-knowledge-base/loyalty-campaigns#instant-cashback-campaigns) - [Milestone Campaigns](https://support.helloclever.co/merchant-knowledge-base/loyalty-campaigns#milestone-campaigns) - [Clever AI](https://support.helloclever.co/merchant-knowledge-base/clever-ai) - [Marketing & Resources](https://support.helloclever.co/merchant-knowledge-base/marketing-resources) - [Settlements](https://support.helloclever.co/merchant-knowledge-base/settlements) - [Hello Clever Bookings](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings#main-content) - [Dashboard](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings#dashboard) - [Business Profile](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings#business-profile) - [Customer](https://support.helloclever.co/merchant-knowledge-base/hello-clever-bookings#customer) - [FAQs](https://support.helloclever.co/merchant-knowledge-base/faqs#main-content) - [General Info](https://support.helloclever.co/merchant-knowledge-base/faqs#general-info) - [Payments](https://support.helloclever.co/merchant-knowledge-base/faqs#payments) - [Merchant Support](https://support.helloclever.co/merchant-knowledge-base) - [Go to Consumer Support](https://support.helloclever.co/consumer-knowledge-base/faqs) - [Contact Merchant Support](https://support.helloclever.co/merchant-knowledge-base/kb-tickets/new) [![Logotype black@2x](https://support.helloclever.co/hs-fs/hubfs/Hello%20Clever%20Logo%20Assets/Logotype%20black@2x.png?width=200&height=61&name=Logotype%20black@2x.png "Logotype black@2x")](https://helloclever.co/)