Merchant Support
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Payments
Hello Clever Merchant Hub
Cashback Campaigns
Merchant Dashboard
Payment Links
General
Getting Started
Payment Concepts
Integration Platforms
Marketing
Clevershop
Milestone Campaign
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Merchant Support
FAQs
FAQs
General Info
Payments
Hello Clever Merchant Hub
Cashback Campaigns
Merchant Dashboard
Payment Links
General
Getting Started
Payment Concepts
Integration Platforms
Marketing
Clevershop
Milestone Campaign
FAQs
General Info
What is Hello Clever?
Is Hello Clever Down?
What are the different Merchant Dashboard roles and permissions?
Payments
Why did my customer's PayID payment not complete?
Can I use my own domain for PayID payments made to my business?
What is the refund process?
How are disputes handled?
How long does it take to receive credit/debit card payments?
How do I change my settlement bank account?
How long does it to receive PayID and PayTo payments?
How do I update my store's Cashback rate?
Can I use Instant Cashback at my EFTPOS terminal?
How can I add PayID and PayTo to my checkout?
How do PayID payments reconcile to my accounting system?
Is Hello Clever Secure?
What is PayID?
Does Hello Clever work with Xero?
What is Hello Clever's dispute rate threshold?
How do I resolve a dispute?
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