FAQs

General Info

• What is Hello Clever?
• Is Hello Clever Down?
• What are the different Merchant Dashboard roles and permissions?

Payments

• Why did my customer's PayID payment not complete?
• Can I use my own domain for PayID payments made to my business?
• What is the refund process?
• How are disputes handled?
• How long does it take to receive credit/debit card payments?
• How do I change my settlement bank account?
• How long does it to receive PayID and PayTo payments?
• How do I update my store's Cashback rate?
• Can I use Instant Cashback at my EFTPOS terminal?
• How can I add PayID and PayTo to my checkout?
• How do PayID payments reconcile to my accounting system?
• Is Hello Clever Secure?
• What is PayID?
• Does Hello Clever work with Xero?
• What is Hello Clever's dispute rate threshold?
• How do I resolve a dispute?

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