Definitions of Cashback Status.
Your Cashback has a different status depending on a number of factors including the payment method you used at the time.
Pending: Indicates that the payment is awaiting settlement. The payment settlement time depends on the payment method you used.
Available: Available to redeem at any store using Hello Clever at checkout but not yet available to withdraw to your bank account.
Approved: Available to redeem at any store using Hello Clever at checkout and also available to withdraw to your bank account.
Visit our website or download the Hello Clever App to view stores with a ⚡️ sign where you can redeem your Cashback.
Your cashback should appear in your Hello Clever app within a few seconds of your purchase. If your Cashback is taking longer than 1 business day to become 'Approved', please contact our Support Team for investigation.