Consumer Support

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Consumer Support

FAQs

FAQs

Cashback

Where can I use my Cashback?

I did not receive my Cashback withdrawal. What should I do?

What is the difference between Pending, Available and Approved Cashback?

Do all Hello Clever payment methods offer Cashback?

How is the Cashback amount calculated?

Can I choose Hello Clever to checkout on my desktop and complete my purchase on the Hello Clever mobile app and still receive Cashback?

Do I need to checkout with Hello Clever to be eligible for Instant Cashback?

What is Instant Cashback Rewards?

When will my pending Cashback be available?

What are the different kinds of Cashback available?

I registered ApplePay in the app. Can I still get In-Store Instant Cashback if I use my card to pay?

Where can I get Instant Cashback in-store?

How do I track or view my transaction history?

Are there any limits on how much Cashback I can earn?

Can I transfer my Cashback to a different account or payment method?

How do I know if my Cashback is eligible for withdrawal?

Can I get Instant Cashback on a purchase I already made?

I didn't receive my Cashback.

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PayID

What is PayID?

What if I paid the wrong amount to a PayID at checkout?

Why is my PayID payment delayed for 24 hours?

General Info

What is Hello Clever?

How do I ensure the security of my payment information?

How does Hello Clever protect my data and privacy?

How can I contact Hello Clever’s support team for help with my account or transactions?

Is Hello Clever Secure?

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Hello Clever App

I referred a friend to Hello Clever. When will I receive my referral reward?

Are there any fees for using Hello Clever’s services?

What should I do if I forget my Hello Clever account password?

Does Hello Clever have a referral program? How does it work?

How often is the Hello Clever App updated?

Where can I download the Hello Clever app?

How do I close my Hello Clever account?

How can I update or change my payment details with Hello Clever?

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Payments

Is Hello Clever responsible for my purchase?

How does Hello Clever process my payment?

What should I do if my payment is declined?

How do I report an issue with a transaction?

Can I use Hello Clever for international purchases?

Can I cancel or modify an order made through Hello Clever?

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