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What documents to gather for onboarding

In order to onboard quickly and get your Bank account connected so that Hello Clever can pay make settlements, you will need to have all of your business information ready. Once you've signed up with Hello Clever, our Onboarding team will request the following:

Business Details

  • Legal registered business name and/or trading name (if different); and

  • Business registration or incorporation number (where applicable); and

  • Registered business address; and

  • Business website URL and proof of domain ownership (where applicable).

For the business, please prepare:

  • Company Registration Documents (Certificate of Incorporation, Business Registry and Extract);

  • Director and Shareholding Documents (Certificate of Incumbency, Certificate of Good Standing, Shareholder Register, Bylaws)

Business owners and controllers
We may also need to verify the identity of individuals associated with your business, including:

  • All directors; and

  • Shareholders or beneficial owners with more than 25% ownership or control

For each applicable individual, please provide:

  • Proof of Identity (Passport or Government Issued Driver's Licence); and

  • Proof of residential address (Bank Statement, Utility Bill and Government Issued Letter within the last 3 months)

Business bank account details

  • A bank statement or bank account confirmation for the account intended to receive settlement funds

Additional verification
Depending on your business structure, industry, location, or regulatory obligations, we may request additional information or documentation as part of the verification process.

  1. Seller Organization Name

  2. Seller Organization Address

  3. Seller Organization Phone Number

  4. Seller Business/Store Name

We will also require your legal registered business name if it’s different than your customer-facing “doing-business-as” (DBA) name.

    1. Seller Store URL (must use https:// for secured connection)

    2. Seller Business Country of Registration

    3. Tax ID for the Seller’s Registered Business

    4. Seller Bank Account Info