How to initiate a refund.
Refunds can be initiated from the Hello Clever Merchant Dashboard. After logging in to the Dashboard, navigate to Site Management > Choose website > Pay Ins > Find the transaction you want to refund > Choose either full amount or partial amount to do refund.
If you use the Hello Clever API, you can call our API to refund the payment:
Gateway API: https://docs.helloclever.co/api-reference#tag/Payment-request/paths/~1payment_gateways~1refund_payment/post
PAYID API: https://docs.helloclever.co/api-reference#tag/Refund
If you use Shopify or WooCommerce, refunds should be initiated from your Shopify or WooCommerce Admin Account.
For Shopify, please visit here for a full guide.
For WooCommerce, please visit here for a full guide.